Privacy Policy

Reclaimed Grace, 211 Moorabool Street, Geelong VIC 3220, Australia, is the entity responsible for the personal information collected through this website.

• Account details — first name, last name, email address and mobile number you provide when registering.
• Verification data — the one-time SMS code issued to your mobile, when it was sent, attempts made and whether it was verified.
• Order and delivery details — the piece purchased, amount in AUD, delivery or collection choice, street address, suburb, postcode, country and any notes you add.
• Bidding activity — bid amounts and times, which are shown publicly on the lot without your name or contact details.
• Payment references — a payment provider customer reference and the card brand, last four digits and expiry we receive back from Stripe. We never see or store your full card number or CVC.
• Technical data — standard server and security logs generated when you use the site.

We use your information to create and secure your account, verify your mobile number, take and confirm bids, process purchases and refunds, issue tax invoices, arrange delivery or collection within Australia, respond to enquiries, prevent fraudulent bidding and meet our legal and tax obligations. We do not sell your personal information, and we only send marketing if you have asked for it.

We disclose only what is necessary to the service providers that run this store: our cloud hosting and database provider, Stripe for payment processing, our SMS provider for verification codes, and the carriers or removalists delivering your piece. Some of these providers may store or process data overseas, and we take reasonable steps to ensure they handle it consistently with the APPs. We may also disclose information where required by Australian law.

Access to customer records is restricted by account-level permissions, and listing photos are served from private storage through short-lived links. We keep order and tax records for at least five years as required by Australian tax law, and keep account, bid and verification records for as long as your account is active or as needed to resolve a dispute. No online service can be guaranteed to be completely secure, but we take reasonable steps to protect information from misuse, loss and unauthorised access.

We use cookies and browser storage that are necessary for signing in, keeping your session active and completing checkout securely. Blocking these will prevent you from bidding or purchasing.

You can view and update your name, email and mobile number from your account page, and you can ask us for a copy of the personal information we hold about you or ask us to correct or delete it, subject to records we must retain by law. If you believe we have mishandled your information, contact us first; if you are not satisfied with our response you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Privacy enquiries can be directed to Reclaimed Grace, 211 Moorabool Street, Geelong VIC 3220. We may update this policy from time to time and will change the date at the top of this page. See also our Terms of Service.